Contract Formation: The contract between Aman and Bully and each customer is established when the buyer completes the payment for the goods, and the funds have cleared. This agreement is governed by the Sale of Goods Act 1979.

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Sale and End of Line Products: Products that are on sale or listed as end of line are not eligible for a refund. Instead, a gift card will be issued to the customer's email address. Returns received after our 14-day return policy will also result in the issuance of a gift card. Both gift cards are usable as 'Store Credit' only.

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Return Policy: While we strive for your satisfaction with our products, in the event that you receive a faulty item, we may request photographic evidence or the return of the product to our offices for examination.

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Defective Products: If the faulty product is determined to have a defect caused by Aman and Bully during manufacturing or shipment, it will be replaced at no cost to the buyer.

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Incorrect Size: If a standard product is returned due to incorrect sizing information provided by the buyer, we are willing to replace it with the correct size. However, the buyer is responsible for covering the cost of returning the item and the delivery of the new item.

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Condition of Returned Items: All returned items must be in their original condition. We do not accept liability for general wear and tear. If faults occur due to manufacturing issues, please contact us with photographic evidence. A deduction may be made from the refund for any loss in the value of the goods supplied. We recommend using a recorded delivery service and keeping proof of postage, as the parcel remains the customer's responsibility until it reaches us.

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Bespoke or Embellished Items: In cases where measurements provided by the buyer are incorrect for bespoke or embellished items, we cannot offer refunds or replacements, as these items cannot be resold. Please ensure accuracy when measuring your dog, and refer to our website sizing guide for assistance.

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Policy Changes: Aman and Bully reserve the right to modify the return policy or the terms and conditions without prior notification.

For any inquiries or concerns regarding our refund policy, please contact us at amanandbully@gmail.com.